发信人: saobi (saobi), 信区: Hardware
标 题: Bill Gates给下属写的一封email被曝光
发信站: BBS 未名空间站 (Wed Jun 25 20:48:05 2008)

昨天被公布到网上的：

http://blog.seattlepi.nwsource.com/microsoft/archives/141821.asp

---- Original Message ----

From: Bill Gates
Sent: Wednesday, January 15, 2003 10:05 AM
To: Jim Allchin
Cc: Chris Jones (WINDOWS); Bharat Shah (NT); Joe Peterson; Will Poole; Brian
Valentine; Anoop Gupta (RESEARCH)
Subject: Windows Usability Systematic degradation flame

I am quite disappointed at how Windows Usability has been going backwards
and the program management groups don't drive usability issues.

Let me give you my experience from yesterday.

I decided to download (Moviemaker) and buy the Digital Plus pack ... so I
went to Microsoft.com. They have a download place so I went there.

The first 5 times I used the site it timed out while trying to bring up the
download page. Then after an 8 second delay I got it to come up.

This site is so slow it is unusable.

It wasn't in the top 5 so I expanded the other 45.

These 45 names are totally confusing. These names make stuff like: C:\
Documents and Settings\billg\My Documents\My Pictures seem clear.

They are not filtered by the system ... and so many of the things are
strange.

I tried scoping to Media stuff. Still no moviemaker. I typed in movie.
Nothing. I typed in movie maker. Nothing.

So I gave up and sent mail to Amir saying - where is this Moviemaker
download? Does it exist?

So they told me that using the download page to download something was not
something they anticipated.

They told me to go to the main page search button and type movie maker (not
moviemaker!).

I tried that. The site was pathetically slow but after 6 seconds of waiting
up it came.

I thought for sure now I would see a button to just go do the download.

In fact it is more like a puzzle that you get to solve. It told me to go to
Windows Update and do a bunch of incantations.

This struck me as completely odd. Why should I have to go somewhere else and
do a scan to download moviemaker?

So I went to Windows update. Windows Update decides I need to download a
bunch of controls. (Not) just once but multiple times where I get to see
weird dialog boxes.

Doesn't Windows update know some key to talk to Windows?

Then I did the scan. This took quite some time and I was told it was
critical for me to download 17megs of stuff.

This is after I was told we were doing delta patches to things but instead
just to get 6 things that are labeled in the SCARIEST possible way I had to
download 17meg.

So I did the download. That part was fast. Then it wanted to do an install.
This took 6 minutes and the machine was so slow I couldn't use it for
anything else during this time.

What the heck is going on during those 6 minutes? That is crazy. This is
after the download was finished.

Then it told me to reboot my machine. Why should I do that? I reboot every
night -- why should I reboot at that time?

So I did the reboot because it INSISTED on it. Of course that meant
completely getting rid of all my Outlook state.

So I got back up and running and went to Windows Update again. I forgot why
I was in Windows Update at all since all I wanted was to get Moviemaker.

So I went back to Microsoft.com and looked at the instructions. I have to
click on a folder called WindowsXP. Why should I do that? Windows Update
knows I am on Windows XP.

What does it mean to have to click on that folder? So I get a bunch of
confusing stuff but sure enough one of them is Moviemaker.

So I do the download. The download is fast but the Install takes many
minutes. Amazing how slow this thing is.

At some point I get told I need to go get Windows Media Series 9 to download.

So I decide I will go do that. This time I get dialogs saying things like "
Open" or "Save". No guidance in the instructions which to do. I have no clue
which to do.

The download is fast and the install takes 7 minutes for this thing.

So now I think I am going to have Moviemaker. I go to my add/remove programs
place to make sure it is there.

It is not there.

What is there? The following garbage is there. Microsoft Autoupdate
Exclusive test package, Microsoft Autoupdate Reboot test package, Microsoft
Autoupdate testpackage1. Microsoft AUtoupdate testpackage2, Microsoft
Autoupdate Test package3.

Someone decided to trash the one part of Windows that was usable? The file
system is no longer usable. The registry is not usable. This program listing
was one sane place but now it is all crapped up.

But that is just the start of the crap. Later I have listed things like
Windows XP Hotfix see Q329048 for more information. What is Q329048? Why are
these series of patches listed here? Some of the patches just things like
Q810655 instead of saying see Q329048 for more information.

What an absolute mess.

Moviemaker is just not there at all.

So I give up on Moviemaker and decide to download the Digital Plus Package.

I get told I need to go enter a bunch of information about myself.

I enter it all in and because it decides I have mistyped something I have to
try again. Of course it has cleared out most of what I typed.

I try (typing) the right stuff in 5 times and it just keeps clearing things
out for me to type them in again.

So after more than an hour of craziness and making my programs list garbage
and being scared and seeing that Microsoft.com is a terrible website I haven
't run Moviemaker and I haven't got the plus package.

The lack of attention to usability represented by these experiences blows my
mind. I thought we had reached a low with Windows Network places or the
messages I get when I try to use 802.11. (don't you just love that root
certificate message?)

When I really get to use the stuff I am sure I will have more feedback.
--

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